Announcement:
Enhanced IVR Self-Service: Case Status Access During and After Business Hours
As part of our ongoing commitment to modernize systems and enhance service delivery, we're excited to share an additional enhancement to our current IVR capabilities.
Current IVR includes:
- Caller Authentication & Case Status Inquiries - Callers can verify their identity and access real-time case updates without waiting on hold.
- Expanded Provider Access - Providers can check the real-time status of submitted requests, including approved, denied, pending, or void, regardless of submission method.
- Streamlined Support - After receiving case details, providers can choose to speak with a representative for additional assistance.
We have now further enhanced the IVR to expand self-service availability beyond regular business hours. Providers can check the status of their requests through the IVR during business hours or after hours, providing greater flexibility and access when they need it.
All case status inquiries will be automatically documented with the date, time, and case details for accuracy and transparency.
About Us
Acentra Health Arkansas Division
The Arkansas Department of Human Services partnered with Acentra Health, formerly eQHealth Solutions Inc, to provide utilization management services and technology for various programs and medical services offered to the beneficiaries of the state across four different divisions.
- Division of Aging, Adult, and Behavioral Health Services
- Division of Development Disabilities
- Division of Children and Family Services - Foster Care
- Division of Youth Services - Alexander Unit
Our Arkansas team consists of licensed clinicians, physicians, registered nurses and medical management operations staff with years of experience in Medicaid utilization management.
Acentra Health is a health care quality improvement, utilization management, and health information technology organization, providing a wide range of efficient and effective solutions to our clients. Services include: prior authorization and utilization review, care coordination, quality improvement activities, medical record review, health and wellness, and quality review services for home and community-based waiver programs. Acentra Health is a market leader in assisting health care providers to adopt information technology services to improve the quality of care offered to their patients.
