ANNOUNCEMENT:
Providers must register for both Module 1 (Atrezzo portal registration) and Module 2 (using the portal and submitting a PA) trainings.
Click here for: ATREZZO PORTAL TRAINING REGISTRATION
May 23, 2025
Important Announcement: Transition to New Provider Portal – Atrezzo
Acentra Health, a Quality Improvement Organization (QIO) contracted with the Arkansas Department of Human Services, is pleased to announce an important update regarding our provider portal.
Effective July 1, 2025, Acentra Health will transition from the current eQSuite platform to a new and enhanced provider portal: Atrezzo.
This change is part of our ongoing commitment to improving the provider experience and streamlining the authorization and care management process. Atrezzo offers a more intuitive interface, improved functionality, and enhanced support tools to better serve our provider community.
Transition Timeline & Key Dates
New Portal Launch: July 1, 2025
eQSuite Blackout Period: June 27 – June 30, 2025
During this time, eQSuite will be unavailable as we complete the transition to Atrezzo.
Urgent Requests During Blackout
If you have urgent needs during the blackout period, please contact: Email: ArkansasPR@acentra.com
Help Ticket Support After June 16
Beginning June 16, 2025, all help ticket requests should be directed to: Email: ArkansasPR@acentra.com
Recommended Action for Providers:
Attend upcoming training sessions (details coming soon).
Review support materials to prepare for the new
Plan ahead for the blackout period to minimize
Identify a provider group administrator-one person with a supervisory role responsible for registering the provider office(s) on the new web portal.
We appreciate your continued partnership and look forward to supporting you through this transition. Additional details, including training schedules and user guides, will be shared shortly.
If you have any questions, please contact Acentra Health Provider Support ArkansasPR@acentra.com or call 1-888-660-3831.
For any Help or Questions, please call 1-888-660-3831 or email arkansaspr@acentra.com
About Us
Acentra Health Arkansas Division
The Arkansas Department of Human Services partnered with Acentra Health, formerly eQHealth Solutions Inc, to provide utilization management services and technology for various programs and medical services offered to the beneficiaries of the state across four different divisions.
- Division of Aging, Adult, and Behavioral Health Services
- Division of Development Disabilities
- Division of Children and Family Services - Foster Care
- Division of Youth Services - Alexander Unit
Our Arkansas team consists of licensed clinicians, physicians, registered nurses and medical management operations staff with years of experience in Medicaid utilization management.
Acentra Health is a health care quality improvement, utilization management, and health information technology organization, providing a wide range of efficient and effective solutions to our clients. Services include: prior authorization and utilization review, care coordination, quality improvement activities, medical record review, health and wellness, and quality review services for home and community-based waiver programs. Acentra Health is a market leader in assisting health care providers to adopt information technology services to improve the quality of care offered to their patients.
