Acentra Health (formerly eQHealth
Solutions) Arkansas Division
ANNOUNCEMENT:
November 18, 2024
Provider Education Webinar Scheduled
Acentra Health will be hosting an overview of the Arkansas DHS Medicaid Dental Prior Authorization Process for dental providers. Please join us for a basic overview, plus tips and tricks to efficiently submit Prior Authorization requests and frequently asked questions. We look forward to having you join us. Please click the link below to register:
Wednesday, December 4th at 11:00 AM CST
September 9, 2024
Important Update for Arkansas Dental Providers-
The Arkansas Department of Human Services (DHS) is ending its Medicaid Dental Managed Care Program and returning beneficiaries who qualify for dental coverage to the Medicaid Fee-for-Service (FFS) program beginning November 1, 2024. As part of this transition, the process for Prior Authorizations (PAs) will change. Please carefully review the information below so you are prepared.
Beginning September 15, Acentra Health (Acentra) will become the Prior Authorization (PA) administrator for Medicaid. Please note the dates and instructions in the tables below for how and when to begin submitting PA requests to Acentra.
Any PAs approved by Acentra for dental managed care beneficiaries on or after October 19, 2024, will need to have a Date of Service (DOS) on or after November 1, 2024. Emergency services do not require a PA. For any emergency services required before November 1, please contact the dental managed care organization in which the beneficiary is enrolled.
Acentra held trainings the week of September 9, 2024. Those trainings covered:
- Registration of Acentra’s Provider Portal, called Atrezzo
- Creation of additional staff accounts in Atrezzo
- Submission of PA requests
- Requests for revision of existing PAs
If you have questions regarding training, specifically, please contact: ArkansasPR@scdhhs.acentra.com
To access the recording of the Arkansas Dental Portal Registration Training, please click "training materials" under the Provider Resources tab at the top of the screen.
Arkansas Dental Frequently Asked Questions (FAQ)- these FAQs are being developed based on the training sessions above.
DENTAL PROVIDERS:
Online Atrezzo Provider Portal Registration is Available!
Ready to Register? Click here.
NON-DENTAL PROVIDERS:
Online eQSuite Provider Portal Registration is Available!
Ready to Register? Click here.
For any Help or Questions, please call 1-888-660-3831 or click here to submit a ticket.
eQSuite Help Ticket User Guide for Assistance Without a User Account/Profile
About Us
Acentra Health Arkansas Division
The Arkansas Department of Human Services partnered with Acentra Health, formerly eQHealth Solutions Inc, to provide utilization management services and technology for various programs and medical services offered to the beneficiaries of the state across four different divisions.
- Division of Aging, Adult, and Behavioral Health Services
- Division of Development Disabilities
- Division of Children and Family Services - Foster Care
- Division of Youth Services - Alexander Unit
Our Arkansas team consists of licensed clinicians, physicians, registered nurses and medical management operations staff with years of experience in Medicaid utilization management.
Acentra Health is a health care quality improvement, utilization management, and health information technology organization, providing a wide range of efficient and effective solutions to our clients. Services include: prior authorization and utilization review, care coordination, quality improvement activities, medical record review, health and wellness, and quality review services for home and community-based waiver programs. Acentra Health is a market leader in assisting health care providers to adopt information technology services to improve the quality of care offered to their patients.
