
Dental Services
DENTAL PROVIDERS:
Online Atrezzo Provider Portal Registration is Available!
Ready to Register? Click here.
Dental Services
The Arkansas Department of Human Services (DHS) is ending its Medicaid Dental Managed Care Program and returning beneficiaries who qualify for dental coverage to the Medicaid Fee-for-Service (FFS) program beginning November 1, 2024. As part of this transition, the process for Prior Authorizations (PAs) will change. Please carefully review the information below so you are prepared.
Beginning September 15, Acentra Health (Acentra) will become the Prior Authorization (PA) administrator for Medicaid. Please note the dates and instructions in the tables below for how and when to begin submitting PA requests to Acentra.
Any PAs approved by Acentra for dental managed care beneficiaries on or after October 19, 2024, will need to have a Date of Service (DOS) on or after November 1, 2024. Emergency services do not require a PA. For any emergency services required before November 1, please contact the dental managed care organization in which the beneficiary is enrolled.
Please find the recording of the Arkansas Dental Portal Registration Training below. If you have questions regarding training, specifically, please contact: ArkansasPR@acentra.com.
PowerPoint Presentations and Training Materials
Provider Portal Registration Overview
Atrezzo Portal MultiFactor Registration and Login Process - New External Users
Atrezzo Provider Portal UM User Guide
How to Add a User - Quick Reference Guide
How to Change Context for Multiple Provider Locations- Quick Reference Guide
How to Request a Reconsideration - Quick Reference Guide
How to Request Authorization Revision - Quick Reference Guide
How to Reset Password or Unlock Account - Quick Reference Guide
How to View Action Buttons within a Case - Quick Reference Guide
How to Add Additional Providers - Provider Admin Quick Reference Guide
Important Forms
- Forms Coming Soon
Key Links & FAQs
Arkansas Medicaid Manual for Dental Services - Program Policy can be found by clicking "Section II"
Procedure Code Tables - Dental Program can be found by clicking on "Dental"
Arkansas Dental Frequently Asked Questions (FAQ)- these FAQs are being developed based on the training sessions.
Announcements & Updates
Important Update for Arkansas Dental Providers – September 9th 2024
9/09/24
Important Update for Arkansas Dental Providers- The Arkansas Department of Human Services (DHS) is ending its Medicaid Dental Managed Care Program and returning beneficiaries who qualify for dental coverage to the Medicaid Fee-for-Service (FFS) program beginning November 1, 2024. As...
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