Important Update for Arkansas Providers-
We wanted to provide you with an important update regarding our organization. As you may know, eQHealth Solutions was acquired by Kepro, Inc (Keystone Peer Review Organization), in 2021. Our name changed in some places, such as individual email addresses, but most everything remained eQHealth Solutions, such as our eQSuite Portal and our website ar.eqhs.com.
In 2022, Kepro merged with another company named CNSI. And together, in June 2023, we began the rebrand to Acentra Health.
What does this change mean for you as a provider? You will start seeing our new name on provider communications, email communications and our re-designed website; but for most of your day-to-day needs, you will not see a change in our processes.
What Is Changing:
Arkansas specific website domain change from ar.eqhs.com to acentra.com/ar. You will still find the same provider resources and content, but the look and name will be updated.
In addition to our websites changing, our email addresses have changed too. You can communicate with us by emailing firstname.lastname@acentra.com.
Provider relations email is updating to arkansaspr@acentra.com.
Over the course of the year, determination letters will be updated to reflect this name change from “eQHealth Solutions” to Acentra Health.
What Is Not Changing:
Our provider portal for prior authorization, extension of benefit, concurrent requests and retrospective reviews is not changing. This will remain on the eQSuite portal for now.
All current processes for submitting requests, help tickets, and retrospective reviews will all remain.
Please visit our new website and communicate with us through our Contact Us page.
Thank you!